Refund policy

Return/ Exchange/Refund Policy

Black Spruce Company strives to provide safe, natural, non-toxic products to our customers. We hope that you will be happy with your purchase. If for any reason, we do not meet your expectations, please contact us at BlackSpruceCompany@gmail.com and we will be happy to assist you.

Returns:

We will accept items in their original packaging that have not been used or opened within 10 days of purchase date. Proof of purchase is required.

Exchanges:  
We will gladly exchange items that appear defective or damaged. If you need to exchange it for the same item, send us an email at BlackSpruceCompany@gmail.com so that we can start the return process. Items can be returned to: 3 Blake Drive, 1158 Station B, Happy Valley-Goose Bay NL A0P 1E0, Canada.

Shipping Charges:

Please note shipping charges for returned items is the responsibility of the customer and are therefore non-refundable. We highly recommend purchasing insurance or tracking to ensure your package is returned to us safely.